2 Vista Humber Drive,
Toronto, Ontario, Canada, M9P 3R7,
ARTIST & AUTHOR
Ian Duncan MacDonald
(for information on his latest novels visit the "BOOKS" page in this site)
(visit the "ART" page in this site. It links to his 2,000+ images)
Between June 1964 and September 1967, for four summers, Ian worked as a laborer in the
mines and smelters of the International Nickel Company's Sudbury operations. This employment allowed him to graduate from university debt free. In the fall of 1967, after graduating, with a B.A., from
McMaster University, he took the first job offered to him. It was with Dun & Bradstreet, a large, international information conglomerate that is traded on the New York Stock Exchange.
As a D&B credit reporter, he analyzed financial
statements, did commercial risk research, interviewed the owners of businesses, organized large volumes of paperwork and learned to write rapidly. Within six months, he was a manager training other credit reporters and
running a reporting department. This department had a staff of seven full time employees and
200 correspondents spread across Ontario. This initial experience gave him a firm grounding in business management.
Two years later, he became one of the first sales representatives in D&B's new Marketing Services Division. This gave him the opportunity to discuss
sales and marketing techniques with hundreds of sales, advertising and
marketing executives. Quickly, he became the division’s top sales
At the age of 25, he was appointed General Manager of
that Marketing Services Division. He oversaw sales representatives in the major cities across Canada and supervised a computer fulfillment facility in Toronto.
Three years later, he was promoted to General Sales
Manager of the entire Canadian corporation (this was the number two position in this
company of 800 Canadian employees. Worldwide D&B employed over 8,000). He was responsible
for all sales, advertising, marketing and new product development in Canada for
all divisions (credit reporting, collections, marketing services and
education). Over a hundred commission sales representatives and other staff, in a dozen offices, reported to him.
In September of 1976 seeing limited opportunities at Dun & Bradstreet, he joined the Drake/Office Overload group of companies,a conglomerate with several thousand employees around the world. Here he was responsible for running two small subsidiaries.
Intercontinental Collections Limited was his first hands
on experience in collecting money and running a profitable collection agency. He became intrigued with the process of taking a client’s discarded, allegedly worthless accounts receivable and turning them into cash.
Originally, he had been hired to create a new business, Screening Systems
International Limited, that would professionally screen senior
executives for corporate positions. He spent three months researching and developing a process to systematically select
and evaluate executive job applicants. This business brought him into contact
with the senior human resources executives of major corporations, placement
agencies and consulting companies.
These two companies quickly became profitable. They gave him an
excellent grounding in how to hire intelligently and grow sales profitably. In the evenings he taught a course at Sheridan College on "Interviewing, Recruiting and Selecting
In September of 1977 an opportunity arose to be Regional Manager at Creditel of Canada Limited. Here he would have responsibility for the
profitability of the five Ontario offices that employed several hundred people.
Within five years he was
promoted to Senior Vice President responsible for the profit of the entire company's Credit Reporting Division This division accounted for half of
the company's revenues. He had responsibility for a national sales staff of 100 sales people
and several hundred operational personnel. His sales management experience allowed him to quickly grow the
company from 4,500 customers to 12,500. By creating new products and a new organizational system, he took the Credit Reporting Division from a loss of a million dollars a year to profits approaching 10 million dollars a year.
Creditel's rapid growth made it an attractive acquisition for several large foreign conglomerates. In 1996 Equifax (another large international information conglomerate traded on the New York Stock Exchange) bought Creditel to gain the commercial credit
reporting technology and customer base that Ian had developed. His agreeing
to join Equifax was critical to this acquisition. Equifax quickly sold off
Creditel’s collection division.
Ian's initial assignment at Equifax, as Vice President of Commercial Solutions,was to integrate Creditel into Equifax. With his help, Equifax generated enough profit from the acquisition to pay for their purchase cost within three years. He then functioned as the senior staff executive responsible for
the well-being of the integrated commercial credit reporting
operation. In 2005, when the Canadian operation was merged into the US operation, at their Atlanta head office, Ian took early retirement to write novels, do art and take on commercial risk consulting assignments.
Ian met his wife in his first year of university. They have three children and two grandchildren.